Post by account_disabled on Dec 31, 2023 16:19:03 GMT
Were learning the crucial points to ask for referrals and how to do that in a way that to refer us. For example in the book John points out that there are key times in your customer interactions that are best for asking for referrals. Strangely right after a support request is one of them. That wasnt obvious to me at first. Now were working on ways to politely ask for referrals from our customers in a risk free way and to make it easy for them. Benefits For Us And Our Customers This is a process that we are continually refining and improving.
But already it has helped our business tremendously in four ways An improved customer experience. Our new customer checkout experience and welcome kit has led to more happy customers Mobile App Development Service
and lots of nice comments from them. A better product. By reaching out to customers in this way we get better feedback that goes right back into making our product better. Weve had several new releases based on insights and feedback from customers and have another one coming out shortly that has some fantastic new capabilities driven by customer feedback.
Better relationships. Not being a natural salesperson it was hard for me to ASK customers for a referral. But asking for their help has led to deeper relationships with many customers that I never would have had before. It turns out many people welcome the discussion and are very willing to help. They feel more vested in what we do and want us to succeed Increased referrals. All of this has already increased sales for us in a significant way. I can see how continuing to improve and refine this process will lead to even more sales and help our customers get more value from our products and training.
But already it has helped our business tremendously in four ways An improved customer experience. Our new customer checkout experience and welcome kit has led to more happy customers Mobile App Development Service
and lots of nice comments from them. A better product. By reaching out to customers in this way we get better feedback that goes right back into making our product better. Weve had several new releases based on insights and feedback from customers and have another one coming out shortly that has some fantastic new capabilities driven by customer feedback.
Better relationships. Not being a natural salesperson it was hard for me to ASK customers for a referral. But asking for their help has led to deeper relationships with many customers that I never would have had before. It turns out many people welcome the discussion and are very willing to help. They feel more vested in what we do and want us to succeed Increased referrals. All of this has already increased sales for us in a significant way. I can see how continuing to improve and refine this process will lead to even more sales and help our customers get more value from our products and training.